Late Shipment Alerts
Know which orders are running late before your customers do. The moment a carrier pushes back the expected delivery date, ShipFare flags the order so your team can text the customer, swap a replacement, or escalate — instead of finding out from a refund request. Pair this with Branded Tracking and brands cut WISMO tickets by around 50%.*
*Approximation based on average user experiences. Results vary by store, products, and traffic mix.
Catch Late Orders Before
Customers Complain
A perishable shipment that's a day late isn't a customer service issue — it's a refund waiting to happen. ShipFare surfaces the orders the carrier has flagged as late so your team can act before the customer ever opens the tracking page.
Triggered the Moment a Carrier Pushes the ETA
ShipFare watches every tracking number across every carrier. The instant FedEx, UPS, or USPS pushes back the expected delivery date, you get an alert — no manual monitoring, no checking dashboards, no waiting for a customer email. Just the orders that need attention, surfaced the moment the carrier admits there's a problem.
Proactively Communicate With Customers
Get there first. A heads-up email about a one-day delay lands very differently than a customer discovering it themselves at 9 PM with a thawed steak. Reaching out first keeps the relationship intact — and keeps the order off your refund list.
Everything Your Team Needs to Act, in One Alert
Every alert lands with the order ID, customer name, last carrier scan, original ETA, and the new ETA the carrier just pushed. Your team can open the tracking link, contact the customer, or escalate to the carrier in one click — no digging through the carrier portal, no copying tracking numbers, no toggling between tabs to figure out which orders matter.
Benefits of Late
Shipment Alerts
Improve Customer Satisfaction
A heads-up email beats a thawed-steak surprise. Customers remember who told them first.
Reduce Support Volume
Around 50% fewer WISMO tickets when you pair Late Shipment Alerts with Branded Tracking.*
Protect Perishable Inventory
Catch the late one early enough to swap a replacement, reroute, or upgrade — before the box thaws.
Increase Loyalty and Repeat Purchases
Customers who feel handled when something goes wrong come back. The ones left in the dark don't.
Resolve Delivery Issues Faster
Order ID, tracking link, last scan, and the carrier contact — all in the alert. Act in seconds, not minutes.