Instant Rate Check

Custom Branded
Tracking Experience

Give your customers a clean, branded place to track their perishable shipments. ShipFare replaces generic carrier pages with a custom tracking experience that reflects your brand, reduces support tickets, and improves trust across every order.

YOUR BRAND
Confirmed
Mar 18
Shipped
Mar 20
Delivered
Mar 25
UPS Tracking
1Z81R2X91302551767
Track
Products
Premium Meal Kit
6 pack
$129
Meat Lovers Box
25 lbs
$249
Feature Breakdown

A Better Tracking Experience for
Perishable Deliveries

ShipFare gives your customers a clean, branded place to follow their perishable shipments from start to finish. By consolidating updates into a single, trustworthy view, you reduce confusion, improve transparency, and reinforce your brand at a critical moment in the customer journey.

Keep Customers on Your Brand

Your customers no longer need to jump to third-party carrier sites. Every delivery update lives on your own branded page so you stay in control of the experience from checkout to doorstep.

P
Prime Meats Co.
primemeats.com
In Transit
yourstore.com/track/SF-20487
Order #SF-20487
Wagyu Ribeye Box × 3, Wild Salmon × 2
Placed Wed, March 5
OrderedPackedIn TransitDelivered
Estimated Delivery
Friday, March 7
By end of day · FedEx Priority Overnight
Tracking Updates
Departed facility
Memphis, TN
Today 6:12 AM
Arrived at hub
Memphis, TN
Wed 9:48 PM
Picked up
Dallas, TX
Wed 3:15 PM
Order confirmed
Label created
Wed 2:34 PM
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Reduce WISMO Tickets and Support Volume

Clear, real-time updates ease uncertainty. Customers get the information they need without contacting your support team, especially during weather delays or temperature-sensitive shipments.

WISMO Insights-62% Tickets
Before ShipFare
124
WISMO tickets / month
~8 min avg. handle time
With ShipFare
47
WISMO tickets / month
~3 min avg. handle time
What's Deflecting Tickets
Branded tracking page
Customers self-serve delivery status in real time
-34%
Proactive delay notifications
Customers informed before they need to ask
-18%
Weather context on tracking page
Shoppers understand why delays happen without calling in
-10%
Monthly Impact
77
Tickets Deflected
10.2 hrs
Agent Time Saved
$1.9k
Support Cost Saved
Remaining 47 Tickets
Address changes19
Order modifications15
Delivery instructions13
"Where is my order?" tickets nearly eliminated · Focus shifts to real issues

Build Trust for Future Orders

A modern tracking page reassures your customers that their perishables are handled with care. The more confidence they have in the process, the more likely they are to reorder.

Customer ExperienceTrending Up
Delivered Successfully
Friday, March 7 · 11:42 AM · Austin, TX
Cold on arrival
Protected
On time
Recent Feedback
S
Sarah M.
"Everything arrived frozen solid. The tracking page was really helpful — I could see exactly when it would arrive."
J
James K.
"Third order this month. Love knowing my steaks are protected and I can track everything without calling in."
R
Rachel T.
"There was a weather delay but they emailed me before I even noticed. That kind of service makes me come back."
Retention Impact
4.8
Avg. Rating
38%
Repeat Rate
2.4×
Avg. Orders / Customer
Trust drives reorders · Great delivery experiences compound over time
Why It Matters

Why a Branded Tracking Page Matters for
DTC Food Brands

Branded Tracking

Keep customers engaged with your brand instead of carrier sites

Transparent Perishable Tracking

Improve transparency for refrigerated, frozen, and fresh shipments

Reduced Delivery Anxiety

Reduce customer anxiety about high-value perishable deliveries

Fewer Support Inquiries

Support your customer service team by lowering repetitive tracking questions

Consistent Delivery Experience

Create a professional, cohesive experience across the entire delivery journey

Full Perishability Coverage on Every Plan

Make Ship Happen

Ship your perishables smarter than ever. Join hundreds of DTC brands that trust ShipFare.

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